Built By Rachel Studio ("BBRS") is operated by Rachel Amaral in Connecticut. This Privacy Policy explains how BBRS may collect, use, store, and share information when you visit the BBRS website, submit a form, request a resource, communicate with BBRS, or become a client.
By using the BBRS website or voluntarily providing information to BBRS, you acknowledge the practices described in this Privacy Policy.
Information BBRS May Collect
BBRS may collect information that you voluntarily provide through the website, forms, email, inquiries, free resources, or while working with BBRS. This may include your name, email address, business information, website or social media information, project details, form responses, and other information you choose to provide.
When you become a client, BBRS may also receive information reasonably necessary to provide the services you requested, such as account access, files, business materials, content, customer journey information, platform details, and communications related to your project or ongoing support.
BBRS may also receive limited technical information through the website or third-party platforms used to operate the business, such as basic device, browser, usage, or website interaction information where those technologies are enabled.
How Your Information Is Used
BBRS may use information to respond to inquiries, provide requested resources, communicate with you, deliver services, manage client relationships, organize contacts and business records, operate forms and automations, improve the website and services, send permitted email communications, process or document payments, protect BBRS's rights and security, and comply with applicable legal obligations.
BBRS will use personal information only for reasonable business purposes related to why it was collected or as otherwise permitted by law.
Email Communications
When you submit a BBRS form that includes email communication consent, you agree to receive emails from Built By Rachel Studio, which may include requested resources, inquiry follow-up, updates, services, resources, and occasional marketing emails.
You may unsubscribe from marketing or promotional emails at any time using the unsubscribe option included in those emails where available.
Unsubscribing from marketing emails does not prevent BBRS from sending communications that are reasonably necessary for an inquiry, active project, payment, deliverable, service relationship, account matter, or other transaction you requested.
Client Accounts & Third-Party Information
When providing services, BBRS may be given access to information contained in client-owned accounts or platforms, including websites, CRM systems, email systems, social accounts, forms, automations, files, or similar business tools.
BBRS may encounter client customer, subscriber, lead, or contact information while performing this work. BBRS uses that information only as reasonably necessary to provide services to the client and does not use a client's customer or contact data for BBRS's own marketing.
How Information May Be Shared
BBRS does not sell personal information.
Information may be processed or shared with third-party service providers when reasonably necessary to operate BBRS or provide services. These may include providers used for website and CRM functionality, email and email marketing, scheduling and video meetings, file storage, payment processing, website functionality, and tools used to complete client work.
BBRS may also disclose information when reasonably necessary to comply with applicable law or legal process, respond to a lawful government request, or protect the rights, safety, security, or property of BBRS or others.
Payments
Payments may be processed through third-party payment or invoicing providers. Those providers may collect and process payment information according to their own privacy policies and terms.
BBRS does not directly store full credit card or bank account information. Payment information is processed through third-party payment processors, which handle payment details according to their own privacy policies and security practices.
BBRS may retain transaction, invoice, payment status, and related business records as reasonably necessary for accounting, tax, legal, dispute, and business-record purposes.
Cookies & Similar Technologies
The BBRS website and the platforms used to operate it may use cookies or similar technologies that are necessary for website functionality. Additional analytics, performance, or similar technologies may also be used when enabled.
The availability and operation of these technologies may depend on the website platform and third-party services used by BBRS. You may be able to manage certain cookies through your browser or applicable platform controls.
Affiliate & Third-Party Links
The BBRS website may contain links to third-party websites, services, tools, products, or affiliate offers. Some affiliate links may result in BBRS earning a commission if you make a purchase, at no additional cost to you.
Once you leave the BBRS website or interact with a third-party service, that third party's own privacy policy, terms, and practices apply. BBRS does not control and is not responsible for the privacy or security practices of third-party websites or services.
Data Retention
BBRS keeps information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, comply with legal obligations, resolve disputes, protect legal rights, or meet other legitimate business needs.
BBRS may retain certain records even after a deletion request where reasonably necessary or legally permitted, including agreements, service records, transaction and invoice records, payment records, tax or accounting records, and information needed to establish or protect legal rights.
BBRS may retain information as reasonably necessary for business records, tax and accounting purposes, payment records, agreements, legal obligations, dispute resolution, and other legitimate business purposes. Information that is no longer reasonably necessary for these purposes may be deleted or securely disposed of.
Security
BBRS uses reasonable safeguards and access limitations intended to protect personal and client information.
However, no website, internet transmission, email system, software platform, or electronic storage method can be guaranteed to be completely secure. BBRS therefore cannot guarantee absolute security.
Your Information & Requests
You may contact BBRS to request access to, correction of, or deletion of personal information that BBRS maintains about you.
BBRS may need to verify your identity before completing a request and may retain information where reasonably necessary for legal obligations, business records, transactions, disputes, security, or other lawful purposes.
Requests can be sent to [email protected].
Children's Privacy
The BBRS website and services are not directed to children under 13, and BBRS does not knowingly collect personal information from children under 13.
If BBRS becomes aware that personal information has been collected from a child under 13, BBRS will take reasonable steps to delete that information.
Business Transfers
If BBRS is involved in a sale, merger, reorganization, transfer of ownership, or similar legitimate business transaction, information associated with the business may be transferred as part of that transaction, subject to applicable law.
Changes to This Privacy Policy
BBRS may update this Privacy Policy as the business, website, services, technology, or legal requirements change.
When the policy is updated, the Last Updated date will be changed. Where required by applicable law, BBRS will provide appropriate notice of material changes.